Leader Feedback Workbook

The Leader Feedback Workbook by Marichen Mortimer & Associates equips leaders to receive feedback constructively and model non‑defensive communication. It’s a structured, evidence‑based workbook designed to strengthen emotional intelligence, trust, and continuous improvement across teams.

What’s Inside

• Mindset Shift: Feedback as data, not judgment.
• Three Magic Phrases: Proven language that lowers defensiveness and deepens understanding.
• Trigger Management: Techniques to pause, breathe, and respond intentionally.
• Intent vs. Impact: Practical phrasing to acknowledge and adjust communication.
• Clarifying Questions: Prompts to extract actionable insights.
• Follow‑Up Process: Reflection and iterative improvement.
• Leader’s Reflection Worksheet: A guided template for processing feedback and planning behavioural adjustments.