Marichen Mortimer & Associates - Corporate Call Center Training and Call Center Excellence for high performance goal achievement.


Marichen's corporate call centre training programmes aim to provide call centre agents with the tools and techniques to manage themselves in a highly pressurised environment so as to achieve call centre excellence while managing personal wellness. This programme is highly customised according to the particular demands of the environment, client responses and client service levels required of the call centre agents.

The programme includes: communication skills, conflict, self- and stress management, maintaining a positive attitude under pressure, all with the goal to achieve call centre excellence.

"Marichen has been extremely valuable as a facilitator... specifically allocate to a needs assessment in our call centres. Again, this intervention has been thorough, considerate of all impacting factors and with dedicated, practical recommendations and interventions." - Rucksana Christian, Group Manager, Momentum